Level Up Casino Privacy Policy

Level Up Casino is committed to handling personal information responsibly, transparently, and in full compliance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What Personal Information Is Collected

The following categories of personal data may be collected during registration and ongoing use of the platform:

• Full name and date of birth
• Residential address and contact details
• Email address and phone number
• Government-issued identification documents
• Payment and financial account information
• Device identifiers, IP addresses, and browsing behaviour on-site

Purpose of Collection

Personal information is collected to:

• Verify user identity and confirm eligibility to use the services
• Process deposits, withdrawals, and other financial transactions
• Comply with anti-money laundering (AML) and responsible gambling obligations
• Deliver and improve the quality of services offered
• Communicate service updates, account notices, and relevant information

Security Measures

Level Up Casino applies both technical and organisational safeguards to protect user data, including:

• SSL (Secure Socket Layer) encryption for data in transit
• Restricted internal access controls based on role and necessity
• Regular security audits and system monitoring
• Secure data storage with access logging

User Rights

In accordance with Australian privacy legislation, users have the right to:

• Access their personal information held by the platform
• Request corrections to inaccurate or outdated data
• Request deletion of personal information where legally permissible
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if they believe their privacy rights have been breached

All personal information collected by Level Up Casino is used for specific, lawful purposes. Data processing activities are conducted transparently and in accordance with Australian privacy obligations.

Account Management and Service Delivery

• Creating and maintaining user accounts
• Verifying identity and age in compliance with regulatory requirements
• Processing deposits, withdrawals, and bet transactions
• Providing customer support and resolving account-related queries

Regulatory and Legal Compliance

• Meeting obligations under Australian anti-money laundering (AML) laws
• Responding to lawful requests from regulatory authorities or law enforcement agencies
• Maintaining records as required by applicable licensing conditions

Service Optimisation and Analytics

• Analysing user behaviour to improve platform functionality and user experience
• Monitoring technical performance and identifying service issues
• Conducting internal reporting and business analytics

Marketing Communications

Where users have provided consent, personal information may be used to:

• Send promotional offers, bonus notifications, and product updates
• Personalise content and recommendations displayed on the platform

Users may withdraw consent for marketing communications at any time by contacting the support team or using the opt-out option available within their account settings.

All data processing activities are grounded in a lawful basis, whether consent, contractual necessity, legal obligation, or legitimate interest, and are documented accordingly.

Users have the right to access, review, and request changes to the personal information held by Level Up Casino at any time.

Accessing Personal Information

To request access to personal data held on file, users should contact the support team directly. A response will be provided within a reasonable timeframe in accordance with the Privacy Act 1988 (Cth).

Correcting or Updating Information

If a user believes their personal information is inaccurate, incomplete, or outdated, they may submit a correction request. The platform will review and update the relevant records promptly.

Deletion Requests

Requests for the deletion of personal information will be assessed on a case-by-case basis. Certain data may be retained where required by law, including for AML compliance, dispute resolution, or audit purposes.

Consent for Identity and Security Checks

By registering an account, users consent to identity verification procedures, which may include document checks conducted by the platform or authorised third-party verification providers. These checks are mandatory under Australian regulatory requirements.

Payment Data Processing

Financial information, including payment card details and bank account data, is processed through third-party electronic payment service providers. These providers operate under their own security standards and are bound by contractual obligations to protect user data. Level Up Casino does not store full payment card details on its own systems.

All requests relating to personal information access or modification can be directed to the platform’s privacy contact via the official support channels listed on the website.

Level Up Casino operates exclusively as an adult platform. All gambling and sportsbook services are strictly intended for individuals who are 18 years of age or older.

Registration Restrictions

• Users under the age of 18 are prohibited from registering or using the platform in any capacity.
• During registration, users are required to confirm that they meet the minimum age requirement.
• Age verification procedures, including the submission of valid government-issued identification, may be requested at any point.

Limitations of Age Verification

The platform acknowledges that it cannot independently verify the age of a user without the submission of supporting documentation. Where a minor is suspected of having registered an account, the account will be suspended immediately pending investigation.

Requests from Parents or Guardians

If a parent or legal guardian believes that their child has registered an account or submitted personal information without authorisation, they may contact the support team to:

• Request the immediate closure of the account
• Request the deletion of any personal data associated with that account

All such requests will be handled promptly and in accordance with applicable Australian privacy and online safety legislation. The platform does not knowingly collect or retain personal information from individuals under the age of 18.

As an online platform operating across multiple jurisdictions, Level Up Casino may transfer personal data to, and process it in, countries other than Australia. This may occur where the platform’s partners, affiliates, service providers, or technical infrastructure are located outside Australian borders.

Basis for Transfer

By registering and using the services provided on this platform, users acknowledge and consent to the transfer of their personal information to overseas recipients as described in this policy.

Safeguards Applied

Level Up Casino ensures that all agents, partners, and affiliates who receive or process personal data on its behalf are bound by strict confidentiality and data protection obligations. These obligations are consistent with the standards required under Australian privacy law.

Specific safeguards include:

• Contractual data processing agreements with all third-party recipients
• Requirements for overseas partners to maintain security standards equivalent to those applied by the platform
• Restrictions on further disclosure or unauthorised use of transferred data

Users should be aware that the laws governing data protection in other jurisdictions may differ from those in Australia. However, the platform takes reasonable steps to ensure that personal information transferred internationally receives a comparable level of protection.

This Legal Disclaimer forms part of the Privacy Policy and is intended to define the specific legal framework that governs the relationship between the user and Level Up Casino in relation to the collection, processing, and use of personal data.

Scope and Application

Certain provisions within this Privacy Policy may modify the scope or application of general legal norms in order to establish a specific legal regime appropriate to the nature of online gambling and sportsbook services. These modifications are intended to reflect the regulatory environment in which the platform operates, including applicable Australian federal and state legislation.

Acceptance and Binding Effect

This disclaimer, and the Privacy Policy as a whole, becomes legally binding upon the user at the point of:

• Signing or electronically acknowledging acceptance during registration
• Ratifying the terms through continued use of the platform
• Joining the agreement by completing the account registration process

Once acceptance has occurred, the terms of this policy apply in full to all activities conducted on the platform. Users who do not agree to these terms should not proceed with registration or use of the services.

Level Up Casino uses cookies on its website to support a range of technical, analytical, and functional purposes. Cookies are small text files stored on a user’s device when they visit the site.

What Cookies Are Used For

• Statistics and reporting: Cookies collect aggregated data about how users interact with the site, including page visits, session duration, and navigation patterns. This information supports internal reporting and ongoing improvements to the platform.
• Behavioural analysis: Cookies assist in understanding user behaviour across the site, helping the platform identify patterns and refine the overall experience.
• Personalisation: Cookies enable the platform to remember user preferences, language settings, and account configurations to provide a more relevant experience on return visits.
• Site performance optimisation: Cookies support load balancing, error tracking, and the overall technical stability of the platform.

Cookie Storage Period

Cookies placed on user devices by this platform are stored for a period of up to 12 months from the date of their creation or last update, unless deleted by the user prior to that point.

Managing Cookies

Users may adjust their cookie preferences through their browser settings at any time. Disabling certain cookies may affect the functionality or performance of some features on the site. Further information on managing cookies is available through the relevant browser’s help documentation.

The use of any services provided by Level Up Casino constitutes full acceptance of this Privacy Policy in its entirety. Users who do not agree to the terms set out in this document should refrain from registering an account or accessing the platform’s services.

Current Version Precedence

This Privacy Policy represents the most current and authoritative version of the document. It supersedes and replaces all prior versions, iterations, or statements relating to the collection, processing, and handling of personal information by the platform.

Policy Updates

Level Up Casino reserves the right to amend or update this Privacy Policy at any time. Where material changes are made, users will be notified through appropriate channels, which may include an on-screen notice upon login or direct communication to the registered email address. Continued use of the services following such notification constitutes acceptance of the revised policy.

Users are encouraged to review this document periodically to remain informed of how their personal information is being managed.

Level Up Casino may share personal information with third parties in specific, defined circumstances. All such sharing is conducted in accordance with this Privacy Policy and applicable Australian privacy legislation.

Circumstances for Data Sharing

Personal data may be disclosed to third parties in the following situations:

• To resolve disputes, investigate complaints, or address potential fraud or security incidents
• To fulfil contractual obligations with service providers, payment processors, or technology partners
• To comply with legal obligations, regulatory requirements, or lawful requests from government authorities

Disclosure of Third Parties

Where practicable, the identities of third parties with whom data is regularly shared are listed on the platform. In cases where a third party is not publicly listed, Level Up Casino will disclose the purpose for which the data is being shared and the volume or type of information transferred, prior to or at the time of the transfer.

Consent for Data Transfer

By submitting personal information to the platform, users consent to its transfer to third parties in the circumstances described above. This consent is a condition of using the services and is acknowledged at the point of account registration.

All third parties receiving personal data are required to handle that information in a manner consistent with Australian privacy standards and the obligations set out in their agreements with the platform.

The Level Up Casino website may contain hyperlinks to external websites operated by third parties. These links are provided for reference or convenience purposes only.

No Responsibility for External Sites

Level Up Casino does not exercise control over the content, privacy practices, or data collection activities of any third-party websites. The platform accepts no liability for how personal information is collected, used, or stored by external sites accessed through links on this platform.

User Responsibility

Users who navigate to external websites via links on this platform are strongly advised to:

• Review the privacy policy of each external site before submitting any personal information
• Exercise caution when sharing personal data on websites outside the Level Up Casino platform
• Be aware that third-party websites operate under their own terms and conditions, independent of this policy

This Privacy Policy applies solely to information collected through the Level Up Casino website and its associated services. It does not extend to any external online resources, regardless of how they are accessed.